Edit a Request Routing Rule

To edit a previously created rule:

  1. Switch to the organization associated with the rule.

  2. Click Main Menu  Domains.
    The Domains page displays.

  3. Click the row of the domain that has the rule you want to edit or hover over the row, and then click the Edit icon.
    The Records tab displays.

  4. Click the Request Routing tab.

  5. Click the row of the rule you want to edit or hover over the row, and then click Edit.
    The Rule fly-in window displays.

  6. Update as needed, and then click Save.