Verify a CNAME Domain

Your CNAME domain may display as Unverified if the domain has expired or you are no longer the owner of the domain.

Domains Page (List View)
cname status unverified table

Domain Page (Grid View)
cname status unverified grid

Domain Attributes Page
cname status unverified

When the STATUS of the CNAME domain is Unverified, do the following:

  1. On the Domain Attributes page, click Verify.
    The Verify your Domain window displays:

    cname verify steps

  2. Copy the Name/Value pairs for the TXT and CNAME records.

  3. Navigate to the Domain provider where the domain is hosted.

  4. Create the TXT and CNAME records for the domain using the copied Name/Value pairs.

  5. Navigate to the EDJX platform.

  6. On the Domain Attributes page, click Verify.

Verification could take up to 48 hours, depending on the domain registrar’s DNS propagation for TXT records. Once verified, the STATUS will change to Verified. If the EDJX platform cannot verify the domain after 48 hours, the domain will be marked Unverified. Repeat the verification steps and if you still have issues, please submit a support ticket.